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Customer Service Officer (Contract) 6/12/18 months

Job details

Job Type: Contract
Discipline:
Reference: 32062
Posted: 16 days ago

Job description

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

 

Job Responsibilities: 

  • Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
  • Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
  • Ensure effective and timely follow-up as promised to customers.
  • Alert management of issues and concerns that require escalation for complete resolution. 
  • Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

 

Minimum Requirements:

  • Preferably ’A’ Levels or Diploma holder with relevant working experience.
  • Good interpersonal and communication skills.
  • Experience in call-centre setting will be added advantage.
  • Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking customers.